Frequently Asked Questions

Some products from the same order did not come together, what do I do?

We use the dropshipping company to fulfill our orders. Sometimes, due to availabilty or nature of the items ordered, we may use 2 different dropshipping companies for the same order and therefore some items may be shipped separately.

What is the cut-off time for placing an order?

Orders placed after 5:00 pm eastern time are considered next days business. Orders received on Friday after 5:00 pm will not be sent to shipping until Monday.

Can I place an order over the phone or by email?

We do not accept orders over the phone, via e-mail or mail. Our online ordering system utilizes a number of fraud protection protocols that are not available to you thru these other methods. Our merchant processor adds an extra added layer of security to protect you.

Can I pay with a check or money order?

Yes, we accept Personal Checks, Banks Bill Pay, Cashier's checks or Money orders and they can be mailed to
4700 Hiatus Road
Unit 143B
Sunrise, FL 33351

The Cashier's check or Money order should be payable to: FMDO, LLC

Items will not be mailed until payments have cleared.

When will my order ship?

Although we require 48 hours to process an order, we make every effort to ensure your order ships as quickly as possible. Depending on inventory and time of day many of our packages actually ship with in 24 hours of your payment being received and approved. There may be on occasion a delay caused by inventory shortages. We will always communicate with you of any delay your order may experience. A tracking email will be sent to you at time of shipment.

When will my order arrive?

Our experience tells us that orders typically arrive within 3 -7 business days. There may be on occasion delays caused by weather, we will make every effort to notify you about these delays.

How to find my tracking number?

Please find your order's tracking number in the Order details page. Here is how:

  1. Login to your account page
  3. Find your order and click on the DETAILS link
  4. Scroll down and you will find your tracking number next to a Shipping Carrier name.

Why isn't my tracking number updating?

The USPS does not guarantee real time tracking. There may be on occasion a delay caused by weather, we will make every effort to notify you about these delays. We have no control over the package once the item is received by the Post Office. If a package is delayed in transit an escalation cannot be placed on that package for at least 10 business days. A replacement package/refund will not be offered until 15 business days have passed.

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